Managing the Property For You - First, we inspect the property and meet your tenants. As your manager we want to develop a strong relationship with your tenants. By getting to know the tenants, we are able to determine what their needs are, whether they need more space, or maybe they are having problems and need to sublease. Our constant communication with your tenants helps us identify problems such as roof leaks, plumbing problems, security issues and other concerns, which are not always identified by visual inspections. We then follow up with solutions that meet your needs as well as the tenants' needs.
Other things we can do for you that maintain your investment and your pride of ownership include:
Annual weatherization checks and seasonal preparation Annual building inspections with pictures and analysis of what improvements can be done Establishment of specifications for contract services such as landscaping, heating andcooling,lighting, parking lots, fire suppressions and monitoring systems and other itemsthat require regular inspection, testing and care Coordinating annual elevator inspections and establishing ongoing maintenance programsCoordination and supervision of janitorial servicesCoordination of all services such as trash removal, alarm monitoring and security.We also provide a full array of other services for your property, which will better help you make decisions. Below are some of the items we will perform:
Full bookkeeping of receipts and disbursements with back up documentation Monthly rent and CAM statements to tenants Annual CAM reconciliations Handling of leasing inquiries regarding the property Maintenance monitoring and review looking for repeat patterns and variations in costs tobe corrected Regular inspections of the building Annual budgets with monthly and year to date actual income/expense comparison Annual reviews of third party services contracts such as rubbish, security, etc. Understanding the Financial Performance - CAMS provides a full accounting service for your property with experienced staff that correctly accounts for all funds and maintains complete and accurate records. All funds are deposited into a federally insured financial institution.
Reports You Will Receive - We will send you a monthly detailed report mailed on or before the 20th of the month. This report will show you rents received and expenses paid for the previous month. With it you will receive an income and expense statement, so your will be able to further track income and expenses as well as a rent roll and a summary of delinquencies at the end of the month.
Collection of Rents - CAMS collects all the rents from your tenants. On the 10th of the month, we review the payment status of all tenants, and send a letter to any tenants that are delinquent. On the 20th of the month, a second letter is sent giving the tenant a deadline to pay. By the end of the month, we will discuss options with you on whether we should use legal means to obtain restitution of the premises, or to encourage payment.
Maintaining your Property - We will supervise the completion of all maintenance using qualified maintenance staff or vendors that are part of a select list that CAMS has developed. That list is of vendors and contractors who are licensed and insured to provide service you will need. Maintenance requests are generated through inspections, telephone requests, additional work as a result of previous or current jobs, or a preventive maintenance plan. Maintenance work is reviewed and authorized by the property manager, and assigned to the appropriate vendor. The manager then monitors the invoices for completion, quality, and costs. We will establish a spending limit, and any non-emergency work costing more than that limit will be reviewed with you before any work is started.
All maintenance work discussed below will either be handled on a bid basis or assigned as the need arises. You may choose to have your own contractor perform any of the work below.
Keeping Your Tenants Happy - CAMS believes in forging strong partnerships between building managers and tenants. These relationships enable us to know what is going on at a particular site. We regularly visit with tenants to see what we can do for them. We find these informal meetings frequently identify problems at a property. They enable the tenant to voice concerns about the structure, management, other tenants, or neighborhood problems which adversely affect the tenants business.
Immediately after we are retained, we will send out letters to tenants introducing ourselves. We will then meet with the tenants so we can start developing our relationship as soon as possible. Our experience shows us, the more we know about your tenants and your tenants business, the better we can serve them.
CAMS respond to any maintenance or service needs a tenant may have. Calls are routinely followed up within 24 hours, except in emergencies or during a system failure when immediate response is necessary. We respond to any questions regarding leasing and rents. We send notices informing tenants of special maintenance projects such as building painting or cleaning, lot paving and major roofing jobs.
Finding the Most Qualified Tenant - Because Craig Hunter and Rob Kannapien are active in the market as leasing agents we can review a project easily and develop a plan to find you the perfect tenant. We regularly survey the market to determine whether your property is competitive. Once a week our leasing team meets to discuss their current projects. These meetings allow us to network within our company and identify buildings and tenants that will produce long-standing tenancies. We also network with other brokers who may have clients interested in your space.
As soon as we know a space will be available, we will begin the process of finding your new tenant. Immediately, we will place a sign on the premises, and then design a flier and aggressively execute our proven full marketing plan. Contact us today to discuss how we can maximize your Commercial Real Estate Asset.
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